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下文是戴明博士四日談的共著者之一William J. Latzko教授給鍾漢清先生的一封信,其中有關於教學指引(英文版),本學院已收到,需要的人員請向我們索取(原作者保有版權,並謹供以該書為教材的老師參考自習用)。

 

Dear Mr. Chung,

I hope that I am addressing you properly. If not, please forgive my inadvertent error.David Saunders and I are glad that our book is so well received in your country. We wrote it to give busy executives a quick but accurate view of Dr. Deming's ideas. He helped us with our book, as you probably know and was delighted with it. I was one of his personal friends as well as contributor to some of his work.

I wrote an 18 page document for use of those wishing to use the book to train their people. This may help you with your course. Below, I list the index of this work. In the Study Guide Section, each heading has six subsections as follows: (a) "Teaching Objective", (b) "Reference", (c) "Time Required", (d) "Materials", (e) "Notes on Method for Exercise" and, (f) "Team Discussion of the Implications." The section on bead experiments has an additional subsection: "Following the Bead Exercise"

Here then is the index:

 

一、Introduction……1

The Trainer……1

The Need to Understand Dr. Deming's Ideas ……1

The Ability to Teach Dr. Deming's Ideas ……2

The Audience……2

Audience: Senior Management……2

Audience: Middle Management……2

Audience: Supervisors and Professional Staff……3

Audience: Other Staff……3

Methodology……3

Order of Presentation……3

Suggested Methods of Presentation……3

Teams……4

The Red Beads……5

Syllabus……5

二、Study Guide……7

The Lesson of the Red Beads……7

Chapter 1. The Need for Transformation of

Western Management……9

Chapter 2. A System of Profound Knowledge……10

Chapter 3 Obligations 1 through 5……11

Chapter 4. Obligations 6 through 9……11

Chapter 6. Obligations 10 through 14……12

Chapter 7. The Seven Deadly Diseases……13

Chapter 8. Obstacles……13

Chapter 9. The Funnel……14

Chapter 10. Operational Definitions……15

Chapter 11-13. Management of People, System of

Measurement and Other Topics……15

Wrap-up……16

三、Resources……17

Books……17

Audiovisual Materials……17

Materials……18

 

The material is in WordPerfect format, however, I could convert it to RTF or Microsoft format. If it is of interest to you, I could send the whole work as an attachment or print it out and send a hard copy to you. In the latter case. I need to have a mailing address.

I looked at your web site. I see that you use Henry Neave's picture of Ed Deming. I also read your "Fire Sermon and Deming's Profound Knowledge"speech. Unfortunately, my Chinese is limited to "nin hau" and a few similar phrases. Many years ago I visited Hong Kong for three weeks and learned a few words in Cantonese in order to work with some manufacturers that were making parts for CBS, for whom I worked at the time.

William J. Latzko

 

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Professor W. J. Latzko, D.B. Voice: 201-868-5338

215 - 79th Street Fax: 201-868-5338

North Bergen, NJ 07047-5727

E-mail: latzko@worldnet.att.net

Alt E-mail: latzko@mary.fordham.edu

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